Terms

Welcome to Sostjernen.com. This webshop is a supplement to our fysical shops in Copenhagen and Berlin. By shopping on this site you automatically accept the terms and conditions stated below. Therefore we kindly ask you to read the terms thoroughly before you purchase at Sostjernen.com.

You are always very welcome to get personal advice and guidiance from our shops as well as you can return/exchange goods in our fysical shops.

General

All orders will be send as ensured packages. This makes it possible to track and trace the parcel in case problems should accur under transit. The package is insured under transport. In case the package has been damaged in transit you must report it to Post Danmark immediatly, latest 2 days after  you recieved the parcel and then return it to us. 

Return

Sostjernen.com have a 14 day return policy from the day you receive your order. The products must be returned  unused and in the same condition as when received and in  original undamaged packaging.

Once we have received the product and accepted the return, we will transfer the purchase amount to the credit card that the order have been paid with. This is to prevent illegal use of stolen credit cards. Remember to save your postal receipt as proof that the product is shipped. The cost of returning orders is of buyers expence.

Return of gifts

If you have received a gift, purchased on Sostjernen.com and want to return it, we can exchange it for another product of equal value. However, if you find a product which is more expensive, you can of course have the option to pay the difference and have this product sent instead. Costs associated with returning and new supplies are covered by the costumer. You can also choose to get a voucher. If you would like the money back, it is only possible to refund  the same credit card that has purchased the gift.

Notification of defects

All merchandise is covered by The Danish Sale of Goods Law, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects, deficiencies, or wearing are due to negligent use,  lack of maintenance, or simply because of normal wear and tear, then your right to complain is renounced. In case of a complaint or a missing/wrong  delivery please contact  Søstjernen on telephone +45 3555 4690 or email web@sostjernen.com

Sostjernen.com does not cover shipping fees in case of a complaint.

Sold out goods

If a product you are interested in buying turns out to be sold out, please contact Sostjernen at +45 35554690 or web@sostjernen.com maybe we can help you.

Payment

At Søstjernen we accept the following cards:

Dankort, VISA/Dankort, Euro/Mastercard, American Express  and VISA/Electron..

All prices are indicated in DKK and include a 25% Danish sales tax/VAT, except if the delivery is for a non EU country. Please see content of Customs and Sales Tax/VAT. 

Security

To help ensure that your shopping experience is safe  and secure, Sostjernen.com use Secure Socket Layer (SSL) technology. A SSL is a protocol that encrypts your information so that your information is kept secure while being transmitted via the Internet. Only PBS (your bank) has access to your information. At Sostjernen.com we guarantee the information you enter is 100% secure and will not be disclosed to any third party.

Customs and Sales Tax and VAT

If your order is placed from a EU-country you will have to pay the Danish sales tax/VAT but no customs fee. This is according to customs policies regarding sales within the EU. We are not able to send packages as gifts with the intention of avoiding local taxes and duties. Sostjernen.com cannot be held responsible for any extra fees charged by customs in the country where the order is shipped to. The carrier will contact you in case of any extra charges or customs clearance. Please note that this might delay the delivery if the goods are held up in customs. Please be advised that it is your responsibility to pay for any extra charges or customs clearance.

Consumer protection

Søstjernen follows all rules, guidelines and lawes made for the consumers by the Danish consumer contract law.